Shipping & Payment Policy

At oyeathlete, we aim to provide a smooth, reliable, and transparent shopping experience. This Shipping & Payment Policy explains how orders are processed, delivered, and paid for on https://oyeathlete.com/.

By placing an order, you agree to the terms mentioned below.

1. Order Processing & Dispatch

We aim to process and dispatch confirmed orders within 48 business hours after successful payment confirmation or order acceptance.

Dispatch timelines may vary due to:

  • High order volume
  • Product availability
  • Public holidays
  • Operational delays
  • Verification requirements
  • Unforeseen circumstances

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Timeline

Estimated delivery time for most domestic orders is 4 to 7 business days after dispatch.

Delivery timelines may vary depending on:

  • Customer location
  • Courier network availability
  • Remote/rural areas
  • Weather conditions
  • Festivals / holidays
  • Transport delays

Estimated delivery dates are approximate and not guaranteed.

3. Shipping Coverage

We currently deliver PAN India across eligible serviceable pin codes.

If your location is not serviceable by our courier partners, we may contact you regarding alternate arrangements or cancellation.

4. Shipping Charges

Free Shipping

All domestic orders above ₹1999 may qualify for free shipping, subject to current promotional terms.

Paid Shipping

For orders below the free-shipping threshold, shipping charges (if applicable) will be shown at checkout before payment.

5. Additional Charges

Unless clearly displayed at checkout:

  • No hidden charges are applied
  • Final payable amount is shown before payment confirmation

Any government taxes or mandatory charges, if applicable, will be included or shown separately as required.

6. Delivery Confirmation & Risk Transfer

Each order is packed carefully and handed to trusted courier partners.

Once the order is delivered to the shipping address or accepted by the recipient:

  • Delivery is considered completed
  • Responsibility transfers to the recipient
  • Signature, OTP confirmation, photo proof, or courier confirmation may be treated as proof of delivery

If a gift recipient or alternate person accepts delivery, it shall be considered valid fulfillment of the order.

7. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Wrong contact number
  • Customer unavailable at delivery time
  • Rejected parcel
  • Incomplete location details

Re-shipping charges may apply in some cases.

8. Damaged Parcel / Missing Items

If you receive a visibly damaged package or suspect missing items:

  • Record an unboxing video if possible
  • Contact us within 24 hours of delivery
  • Share photos/video and order details

Claims raised after unreasonable delay may be difficult to verify.

9. Payment Methods

We may offer one or more of the following payment options:

  • Cash on Delivery (COD)
  • UPI
  • Net Banking
  • Credit Cards
  • Debit Cards
  • Visa
  • MasterCard
  • American Express
  • Maestro
  • Wallets (if available)
  • IMPS / supported digital methods

Available methods may vary by location, order value, or operational status.

10. Cash on Delivery (COD)

COD may be available on selected pin codes and eligible orders.

We reserve the right to restrict COD for:

  • High-risk locations
  • Large-value orders
  • Repeat fake/refused orders
  • Operationally limited areas

Repeated COD misuse may result in future restrictions.

11. Payment Security

Online payments are processed through secure authorized payment gateways.

We do not intentionally store complete sensitive card details on our own systems unless handled through compliant providers.

12. Payment Failure / Duplicate Debit

If payment is deducted but order is not confirmed:

  • Retry status may update automatically
  • Failed transactions are generally reversed as per bank timelines
  • If unresolved, contact our support team with payment reference details

Bank processing timelines may vary.

13. Order Cancellation

Orders may be cancelled before dispatch depending on processing stage.

Once shipped, cancellation may not be possible and Return Policy terms may apply.

14. Contact Us

For shipping or payment support:

oyeathlete
Website: https://oyeathlete.com/
Email: oyeathlete@gmail.com
Phone: +91 8769938356